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Legal Β· Privacy

Privacy Policy

Effective date: July 21, 2026

Pathway Companion (β€œwe”, β€œus”) is an independent benefits navigator that helps California family caregivers understand IHSS and related programs. This policy explains what information we collect, why, how we protect it, and the choices you have.

Information We Collect

We collect the information you choose to give us so we can run the eligibility tools and save your progress. This includes:

  • Β·Your email address β€” used to find your saved profile and send optional reminders.
  • Β·Your eligibility answers β€” your county, your relationship to the person you care for, their age range, Medi-Cal status, the type of care you provide, and whether you live together.
  • Β·Your county β€” used to look up the exact IHSS hourly wage rate for your area.
  • Β·Documents you upload β€” such as application forms or supporting files you store in your Document Vault.
  • Β·Optional details you enter, such as a first name, only if you provide them.

We do not collect more than is needed to provide the service. You can use most of the tools without creating an account.

Why We Collect It

We use your information to: run your eligibility assessment; estimate potential benefits at your county's wage rate; save your progress so you can return later; send optional enrollment reminders if you ask for them; and display your personalized dashboard and document checklist.

How We Store and Protect Your Data

Your data is encrypted in transit (using TLS) and at rest using industry-standard encryption. Access is limited to what is required to operate the service.

Documents you upload are stored in your private files directory and are not made public.

What We Never Do

We never sell your personal data. We never use your personal data for advertising. We never share your information with advertisers, data brokers, or third parties for marketing. We do not share your data without your consent, except where required by law.

Your Choices

You can review or correct the information in your profile at any time. You can stop using reminders by updating your profile. You can request deletion of your profile and associated data at any time by emailing info@pathway-companion.com, and we will remove it from our active systems.

Cookies

We use essential cookies and local storage required for the site to function and to keep you signed in. We do not use advertising or cross-site tracking cookies.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to: know what personal information we collect and how we use it; request deletion of your personal information; opt out of any sale of personal information β€” and we do not sell your personal information; and receive equal service even if you exercise these rights.

To exercise any of these rights, email info@pathway-companion.com.

Children

Pathway Companion is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated.

Contact

Questions about this policy or your data? Email info@pathway-companion.com.